Refund policy

DAMAGED OR FAULTY GOODS:
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If you reject the goods we will offer a refund of the goods and any delivery costs you have paid, or you can request replacement.
Please check all packages for signs of damage before signing otherwise it will be interpretated by couriers as received in good condition. Please be aware that couriers will not later accept liability for any damages if you sign “goods unchecked”. If you are not happy with the condition of the goods, please reject them giving the reason ‘damaged’.
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Please report any damages discovered after acceptance to us as soon as possible after receipt of goods. In all cases goods to be returned must be repackaged sufficiently in order to collect or exchange. Bedtime Too Limited will offer repair or replacement of goods that have been accepted by you and later found to be faulty for a period of up to 6 months following receipt. However, if it is deemed that the damage is due to misuse, we will not be liable to replace/repair the damaged item. In the event of a dispute please contact us in the first instance for resolution. In the unlikely event that we are unable to come to a satisfactory solution within your consumer rights, you can contact the European Commission by email on odr@tsi.org.uk and the following link to the European Commission Online Dispute Resolution platform https://ec.europa.eu/odr
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After 6 months we reserve the right to ask you to prove the item was damaged upon delivery. This does not effect your manufacturers warranties and guarantees.
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RETURN OF UNWANTED GOODS:
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Our online returns policy lasts 14 days and returns must be received within 30 days. Please notify us by email to sales@bedtimesuperstorees.co.uk within 14 days of receipt of your goods.
If 30 days have gone by since you received your goods, unfortunately we can’t offer you a refund or exchange on returns.
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To be eligible for a return, your item must be unused and in the same condition that you received it.
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Additional non-returnable items:
Specially ordered items, such as altered/specified sizes and personalised items.
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To complete your return, we require a receipt or proof of purchase.
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Please do not send your purchase back to the manufacturer.
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There are certain situations where only partial refunds are granted (if applicable).
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
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Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@bedtimesuperstores.co.uk.
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Shipping
To return your product, you should send your product to: Rumana Ali trading as Bedtime Superstores, Furniture Clearance Warehouse, Unit 1, Colindale Retail Park, London, NW9 6TH Tel: 02082053548. In certain circumstances we will be able to arrange collection.
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You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping or collection fee will be deducted from your refund.
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Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
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If you are shipping an item in excess of the value of return cost, you may like to consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.